Cancellation & Returns

Chocscapes reserves the right to refuse any order or part order or to ask for further information in order to process an order.

As the customer you have the right to cancel any order under Distance Selling Regulations. Cancel within fourteen days of your receipt of the goods. Once you have notified us that you wish to cancel the contract, return your goods, undamaged. Any sum debited to us will be refunded in full within fourteen days. Goods returned in a damaged condition may result in a reduction in your refund amount.

It is your responsibility to return the goods back to us within fourteen days of the date of your cancellation. If you are in possession of the goods you are under duty to retain them and take reasonable care of them before returning them to us. Once we receive the returned goods you will receive a full refund including standard delivery charges, unless the goods are returned to us in damaged condition.

If you are unable or unwilling to arrange return of the goods, we can arrange a courier to collect the goods. This will be charged to you at an amount not exceeding our direct costs. In most circumstances, this cost will be £58.09 plus VAT per pallet. It is your responsibility to inform us if you require this.

Address: 170B Heathhall Industrial Estate, Dumfries, DG1 3PH