Terms and Conditions: Chocscapes
General
These terms and conditions apply to all products supplied to you, the customer, by Chocscapes
By accessing or using this website you acknowledge that you have read, understood and agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use this site.
The contents of this website including design, images and text may not be copied, reproduced or used in any other form without the prior permission of Chocscapes.
Product description and efficacy
Product descriptions and measurements supplied by Chocscapes or the manufacturers are, to the best of our knowledge, complete and accurate.
We will always attempt to recommend the most appropriate product to resolve your specific problem. We cannot be held responsible if the product is ineffectual in your specific situation. Chocscapes neither gives nor implies any warranty regarding products suitability for your specific situation.
We reserve the right without prior notice, to change or amend information, prices or products supplied from this website.
Chocscapes will not be liable for any specific, indirect or consequential damage, or any damage whatsoever, that may result from using this website or relying on information supplied therein or through the use of products purchased from this website.
Terms and Conditions: Product purchase
Ordering:
Orders may be placed directly through our website or over the telephone. An order process is complete when we send you an email confirming that your order has been received and accepted. For telephone orders, the order is complete when we have processed your payment
Payment:
•    you will quickly and easily be able to see the final price of your purchase prior to paying by going into ‘your basket’ and completing your delivery preferences
•    all displayed prices include vat where applicable
•    your final price will include delivery
•    payments should be in pounds sterling, £
•    payments are processed through PayPal’s secure server
•    after placing an order the customer will receive an email confirming the content of the order, the price paid and the delivery specified
•    if you notice any mistake in the order please notify us immediately by email or telephone
Dispatch:
We will dispatch your product order on the delivery schedule notified to you in the order acceptance email and outlined in the ‘Delivery’ section of this website
Delivery and acceptance:
•    the courier will require a signature from the purchaser on handover of the product. Unless you select an alternative option at checkout
•    signed for products become your responsibility after the courier has received your signature
•    if the packaging is damaged on delivery, or you suspect damage, open and inspect the goods before signing. Sign only after filling in the courier’s suspected damage form
•    notify us as soon as possible in the event of you receiving damaged goods. Within 7 days
•    we will always expect the chosen courier to deliver your goods within the time frame stated on our website. However, these time frames can only be indicative. Contact us if your goods are overdue and we will investigate.
•    If your delivery cannot be made because of access restrictions to your property. If you have not told us about this when ordering, the haulier will recharge for additional delivery attempts. Any additional costs will be charged to you, the customer.
Cancellation:
•    Chocscapes reserves the right to refuse any order or part order or to ask for further information in order to process an order.
•    As the customer you have the right to cancel any order under Distance Selling Regulations. Cancel within fourteen days of your receipt of the goods. Once you have notified us that you wish to cancel the contract, return your goods, undamaged. Any sum debited to us will be refunded in full within fourteen days. Goods returned in a damaged condition may result in a reduction in your refund amount.
•    It is your responsibility to return the goods back to us within fourteen days of the date of your cancellation. If you are in possession of the goods you are under duty to retain them and take reasonable care of them before returning them to us. Once we receive the returned goods you will receive a full refund including standard delivery charges, unless the goods are returned to us in damaged condition.
•    If you are unable or unwilling to arrange return of the goods, we can arrange a courier to collect the goods. This will be charged to you at an amount not exceeding our direct costs. In most circumstances, this cost will be £58.09 plus VAT per pallet. It is your responsibility to inform us if you require this.
Complaints:
•    If you have any complaint about our service or products please contact us as soon as possible by telephone or email: (01387 731 210 or info@woodfuel.coop)
•    We will make every effort to resolve any problems you may have in a fair and equitable manner
•    Your statutory rights are not affected by any statements made within these terms and conditions
Legal:
Chocscapes is registered as sole trader business.

Agreeing to Terms and Conditions

If you do not agree to Chocscapes’ Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.
Your use of this site indicates acceptance of this privacy policy and our terms and conditions.